Joining the Million Air team marks the beginning of an extraordinary journey in the world of aviation. As a part of our dedicated and passionate team, you’ll immerse yourself in a culture of excellence, innovation, and continuous learning. With access to state-of-the-art facilities, cutting-edge technology, and unparalleled mentorship, you’ll hone your skills and grow as an aviator.
Whether you’re on the ground or in the air, Million Air offers a dynamic and supportive environment where your passion for aviation can truly take flight, opening doors to endless opportunities and a rewarding career.
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, and there you will always long to return.” – Leonardo DaVinci
Management and Corporate Careers
Corporate careers in an FBO offer diverse opportunities across departments such as management, finance, HR, marketing, and customer service. Professionals play a crucial role in business operations, strategy implementation, and leadership.
Line Service Professionals
Working as a Line Service Professional at an FBO involves handling aircraft, loading/unloading baggage, fueling, and providing customer service. It requires physical fitness, teamwork, and adherence to safety protocols. Training is provided, making it an exciting career choice for those passionate about aviation
Housekeeping
As a housekeeping staff member at an FBO, your role is to maintain cleanliness throughout the facility. This includes cleaning common areas, restrooms, and offices, and ensuring a neat and welcoming environment for customers. Attention to detail, time management, professionalism, and customer satisfaction are key aspects of this role.
Customer Service Professionals
As a Customer Service Representative at an FBO, you'll provide excellent service to aviation customers. Your role includes assisting passengers and crew, coordinating services, and addressing concerns. Strong communication, problem-solving skills, and knowledge of FBO operations are essential. Teamwork and a passion for delivering exceptional customer service are key in this dynamic role.
Valet
As a valet at an FBO, your role is to provide professional parking services to customers. Responsibilities include assisting with vehicle parking and retrieval, delivering excellent customer service, and ensuring safety and security. Teamwork and attention to detail are essential in this role.
Pilots
Professional pilots must continually stay updated on aviation regulations, safety protocols, and technological advancements. They work in a dynamic and ever-changing field, adapting to various weather conditions, navigating complex airspaces, and making critical decisions to ensure safe and efficient flights.
Dispatch
A professional dispatcher's job demands strong communication skills, the ability to multitask, and excellent problem-solving abilities. They play a pivotal role in ensuring that resources are deployed effectively, response times are minimized, and operational workflows run smoothly in various industries.
Maintenance
As a maintenance professional, your role is to inspect, repair, and maintain equipment or systems. Key aspects include technical expertise, safety adherence, problem-solving skills, and effective communication. It's a rewarding career for individuals passionate about ensuring equipment functionality and safety.
Food and Beverage
In food and beverage at an FBO, your role is to provide culinary and hospitality services to customers. Responsibilities include preparing and serving food, taking orders, and ensuring a positive dining experience
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.
Objective
The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager will focus on increased company sales, contribute to customer list and build relationships with existing and new customers.
Responsibilities and Duties
1. Greet customers in a friendly, professional manner
2. Supervise the customer service team prioritizing, assigning and monitor work, provide training as required
3. Oversee invoicing for services for accuracy and completeness
4. Review customer service team payroll, manage overtime, and submit to payroll for processing
5. Responsible for hiring process to create a well-rounded team with customer and safety focus
6. Act on any reports of service failures or customer concerns until resolved to customers satisfaction
7. Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Customer focus- naturally outgoing/extroverted. Excellent interpersonal skills, self-motivated, and highly customer oriented.
2. Communicate with customers and employees in person, on phone, and through radio communications
3. Strong computer skills including Microsoft office products and point of sale programs
4. Basic mathematical knowledge
5. Must be able to operate a motor vehicle and be insurable by Company insurance policy Requires clean driving record
6. Bi-lingual preferred
Reporting Relationship
This position reports to the General Manager
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
1. Must be able to lift 25 pounds
2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Position Type and Expected Hours of Work
This is an exempt position
This position may require working evenings and weekends, and on scheduled company holidays.
Travel
Travel is expected for this position to industry trade shows, sales opportunities, and new location start up as required.
Education, Experience, and Eligibility Qualifications
1. Customer service experience preferably in the service industry
2. College degree preferred. High School Diploma accepted
3. Aviation/Hospitality customer service experience preferred
4. Ability to work evenings weekends, and holidays
5. Acceptable driving record
6. Ability to pass a background check
7. Zero tolerance drug free employer includes pre-employment and random screening
AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
