Joining the Million Air team marks the beginning of an extraordinary journey in the world of aviation. As a part of our dedicated and passionate team, you’ll immerse yourself in a culture of excellence, innovation, and continuous learning. With access to state-of-the-art facilities, cutting-edge technology, and unparalleled mentorship, you’ll hone your skills and grow as an aviator.
Whether you’re on the ground or in the air, Million Air offers a dynamic and supportive environment where your passion for aviation can truly take flight, opening doors to endless opportunities and a rewarding career.
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, and there you will always long to return.” – Leonardo DaVinci
Management and Corporate Careers
Corporate careers in an FBO offer diverse opportunities across departments such as management, finance, HR, marketing, and customer service. Professionals play a crucial role in business operations, strategy implementation, and leadership.
Line Service Professionals
Working as a Line Service Professional at an FBO involves handling aircraft, loading/unloading baggage, fueling, and providing customer service. It requires physical fitness, teamwork, and adherence to safety protocols. Training is provided, making it an exciting career choice for those passionate about aviation
Housekeeping
As a housekeeping staff member at an FBO, your role is to maintain cleanliness throughout the facility. This includes cleaning common areas, restrooms, and offices, and ensuring a neat and welcoming environment for customers. Attention to detail, time management, professionalism, and customer satisfaction are key aspects of this role.
Customer Service Professionals
As a Customer Service Representative at an FBO, you'll provide excellent service to aviation customers. Your role includes assisting passengers and crew, coordinating services, and addressing concerns. Strong communication, problem-solving skills, and knowledge of FBO operations are essential. Teamwork and a passion for delivering exceptional customer service are key in this dynamic role.
Valet
As a valet at an FBO, your role is to provide professional parking services to customers. Responsibilities include assisting with vehicle parking and retrieval, delivering excellent customer service, and ensuring safety and security. Teamwork and attention to detail are essential in this role.
Pilots
Professional pilots must continually stay updated on aviation regulations, safety protocols, and technological advancements. They work in a dynamic and ever-changing field, adapting to various weather conditions, navigating complex airspaces, and making critical decisions to ensure safe and efficient flights.
Dispatch
A professional dispatcher's job demands strong communication skills, the ability to multitask, and excellent problem-solving abilities. They play a pivotal role in ensuring that resources are deployed effectively, response times are minimized, and operational workflows run smoothly in various industries.
Maintenance
As a maintenance professional, your role is to inspect, repair, and maintain equipment or systems. Key aspects include technical expertise, safety adherence, problem-solving skills, and effective communication. It's a rewarding career for individuals passionate about ensuring equipment functionality and safety.
Food and Beverage
In food and beverage at an FBO, your role is to provide culinary and hospitality services to customers. Responsibilities include preparing and serving food, taking orders, and ensuring a positive dining experience
Client Relations & Sales Manager
Company: Million Air Reports to: Executive Vice President of Global Development
Objective
The Client Relations & Sales Manager will attract, develop, and maintain client relationships through outstanding customer service while driving fuel sales, hangar sales, and event revenue. They will ensure every tail is touched, tracking and engaging with all transient customers, optimizing hangar occupancy, and reviewing tenant status to maximize revenue. Additionally, they will be responsible for meeting sales KPIs, achieving growth and revenue targets, and reporting results directly to the EVP.
Key Responsibilities
- Client Relationship Development - Build and maintain relationships with corporate flight departments, private jet owners, and key industry partners.
- Direct Customer Engagement - Act as the primary contact for customers and senior executives, ensuring a seamless experience.
- Ensure Every Tail is Touched - Track and engage all transient aircraft, ensuring every customer is contacted and provided with outstanding service.
- Fuel Sales Growth - Develop and execute strategies to increase fuel sales, identifying and attracting new clients.
- Hangar Sales & Leasing - Market and fill available hangar space, ensuring optimal occupancy and revenue.
- Event-Driven Revenue - Plan and execute events that drive additional revenue and increase customer engagement.
- Meet Sales KPIs & Growth Targets - Consistently achieve sales performance goals, ensuring revenue and business growth targets are met.
- Industry Networking & Travel - Attend trade shows, seminars, and conferences, representing Million Air and expanding business opportunities.
- Market Analysis - Assess the territory's potential, track competitors, and determine the value of existing and prospective customers.
- Strategic Sales Planning - Personalize and execute a sales strategy for the location, coordinating with marketing and other departments.
- CRM & Reporting - Utilize CSI 2.0, WINGX, Salesforce, T-FBO, and FuellerLinx to log sales activity, track customer interactions, monitor fuel and hangar sales, and generate daily, weekly, and monthly reports for the EVP.
- Customer Service & Retention - Work with LSPs, Valet, and CSRs to welcome and retain new customers and tenants through exceptional service.
- Cross-Selling Million Air Services - Promote additional services, including maintenance, charter, and FBO offerings at other locations.
- Security & Badging Oversight - Manage the security badging system, ensuring proper access control for employees and customers.
- Problem Resolution - Address and resolve customer service issues, ensuring a high level of client satisfaction.
Qualifications
- Proven sales experience in private aviation, FBO operations, or luxury hospitality.
- Strong understanding of fuel sales, hangar leasing, and transient customer engagement.
- Proven ability to meet and exceed sales KPIs and revenue targets.
- Proficiency in CSI 2.0, WINGX, Salesforce, T-FBO, and FuellerLinx preferred.
- Excellent relationship-building, negotiation, and communication skills.
- Self-motivated, results-driven, and able to work independently.
- Willingness to travel and represent Million Air at industry events.
- Ability to thrive in a fast-paced, customer-focused environment.
Why Join Million Air?
- Lead sales efforts at a high-profile private aviation location.
- Be part of an industry leader known for excellence and innovation.
- Work with a dynamic team committed to redefining luxury aviation services.
- Opportunity for professional growth and performance-based incentives.
If you're ready to elevate your aviation sales career, apply now and join Million Air's mission to set the standard in private aviation!
