Joining the Million Air team marks the beginning of an extraordinary journey in the world of aviation. As a part of our dedicated and passionate team, you’ll immerse yourself in a culture of excellence, innovation, and continuous learning. With access to state-of-the-art facilities, cutting-edge technology, and unparalleled mentorship, you’ll hone your skills and grow as an aviator.
Whether you’re on the ground or in the air, Million Air offers a dynamic and supportive environment where your passion for aviation can truly take flight, opening doors to endless opportunities and a rewarding career.
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, and there you will always long to return.” – Leonardo DaVinci
Management and Corporate Careers
Corporate careers in an FBO offer diverse opportunities across departments such as management, finance, HR, marketing, and customer service. Professionals play a crucial role in business operations, strategy implementation, and leadership.
Line Service Professionals
Working as a Line Service Professional at an FBO involves handling aircraft, loading/unloading baggage, fueling, and providing customer service. It requires physical fitness, teamwork, and adherence to safety protocols. Training is provided, making it an exciting career choice for those passionate about aviation
Housekeeping
As a housekeeping staff member at an FBO, your role is to maintain cleanliness throughout the facility. This includes cleaning common areas, restrooms, and offices, and ensuring a neat and welcoming environment for customers. Attention to detail, time management, professionalism, and customer satisfaction are key aspects of this role.
Customer Service Professionals
As a Customer Service Representative at an FBO, you'll provide excellent service to aviation customers. Your role includes assisting passengers and crew, coordinating services, and addressing concerns. Strong communication, problem-solving skills, and knowledge of FBO operations are essential. Teamwork and a passion for delivering exceptional customer service are key in this dynamic role.
Valet
As a valet at an FBO, your role is to provide professional parking services to customers. Responsibilities include assisting with vehicle parking and retrieval, delivering excellent customer service, and ensuring safety and security. Teamwork and attention to detail are essential in this role.
Pilots
Professional pilots must continually stay updated on aviation regulations, safety protocols, and technological advancements. They work in a dynamic and ever-changing field, adapting to various weather conditions, navigating complex airspaces, and making critical decisions to ensure safe and efficient flights.
Dispatch
A professional dispatcher's job demands strong communication skills, the ability to multitask, and excellent problem-solving abilities. They play a pivotal role in ensuring that resources are deployed effectively, response times are minimized, and operational workflows run smoothly in various industries.
Maintenance
As a maintenance professional, your role is to inspect, repair, and maintain equipment or systems. Key aspects include technical expertise, safety adherence, problem-solving skills, and effective communication. It's a rewarding career for individuals passionate about ensuring equipment functionality and safety.
Food and Beverage
In food and beverage at an FBO, your role is to provide culinary and hospitality services to customers. Responsibilities include preparing and serving food, taking orders, and ensuring a positive dining experience
Job Title: Aviation Sales Representative / Service Writer
Department: Maintenance / Customer Service
Reports To: Director of Maintenance
Location: Million Air Houston
Position Summary:
We are seeking a highly motivated and knowledgeable Aviation Sales Representative / Service Writer to serve as the key point of contact between our maintenance department and our customers. This individual will be responsible for accurately assessing maintenance needs, preparing estimates using industry-standard flat rate times, and ensuring excellent customer communication throughout the aircraft service process. The ideal candidate will have an FAA Airframe and Powerplant (A&P) certificate, a strong understanding of general and corporate aviation maintenance practices, and a customer-first attitude.
Key Responsibilities:
- Customer Liaison:
- Serve as the primary point of contact for customers regarding scheduled maintenance, discrepancies, and service updates.
- Communicate technical maintenance items in layman's terms to customers.
- Ensure all customer expectations and concerns are addressed promptly and professionally.
- Maintenance Coordination & Sales:
- Provide detailed service quotes and maintenance proposals using OEM flat rates, internal pricing guides, and parts databases.
- Upsell additional services, upgrades, or enhancements when appropriate and value-adding.
- Track work scope changes and promptly issue revised estimates or approvals for overages.
- Work Order Management:
- Open, monitor, and close work orders in coordination with maintenance staff.
- Review maintenance records, logbooks, and AD compliance as needed for quote generation.
- Ensure completed work orders are accurate, detailed, and compliant with regulatory requirements.
- Scheduling & Planning:
- Assist in scheduling aircraft for maintenance events in coordination with the maintenance department.
- Work with planning and parts departments to ensure timely availability of parts and labor.
- Quality Assurance & Follow-up:
- Conduct post-maintenance debriefs with customers.
- Follow up on customer satisfaction and gather feedback to improve service processes.
- Maintain long-term relationships with operators and aircraft owners to drive repeat business.
Required Qualifications:
- FAA Airframe and Powerplant (A&P) Certificate - Required
- 3+ years of hands-on aircraft maintenance experience; preferably in general or corporate aviation
- Experience with service writing, quoting maintenance labor using flat rates (OEM or third-party systems)
- Working knowledge of common inspections: Phase, 100-hour, Annual, and progressive inspections
- Strong technical writing skills and ability to interpret maintenance manuals and ADs
- Excellent customer service and communication skills (verbal and written)
- Familiarity with maintenance tracking systems (e.g., CAMP, Corridor, Traxxall) and shop management software
- Proficiency in MS Office (Excel, Outlook, Word) and quoting tools
Preferred Qualifications:
- Prior experience in a service writer, CSR, or sales support role within an MRO or repair station
- Knowledge of FAA regulations (Part 91,135, and 145 operations)
- Experience with quoting systems such as Avantext, Flightdocs, or Quantum
- Understanding of avionics, interiors, and upgrade options to support sales cross-functionality
Work Environment:
- Combination of office and hangar environment
- May involve occasional aircraft walk-arounds or inspections in hangar settings
- Must be able to work occasional extended hours or weekends depending on project timelines
Compensation & Benefits:
- Competitive base salary plus commission or incentive structure
- Health, dental, and vision insurance
- Paid time off and holidays
- Ongoing training and career development opportunities
Why Join Us?
We are a fast-growing aviation services company committed to delivering top-tier service and value to our customers. As a bridge between technical excellence and customer care, this role offers a dynamic and rewarding career path for an experienced A&P who enjoys both the technical and relationship-building sides of aviation.
