Joining the Million Air team marks the beginning of an extraordinary journey in the world of aviation. As a part of our dedicated and passionate team, you’ll immerse yourself in a culture of excellence, innovation, and continuous learning. With access to state-of-the-art facilities, cutting-edge technology, and unparalleled mentorship, you’ll hone your skills and grow as an aviator.
Whether you’re on the ground or in the air, Million Air offers a dynamic and supportive environment where your passion for aviation can truly take flight, opening doors to endless opportunities and a rewarding career.
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, and there you will always long to return.” – Leonardo DaVinci
Management and Corporate Careers
Corporate careers in an FBO offer diverse opportunities across departments such as management, finance, HR, marketing, and customer service. Professionals play a crucial role in business operations, strategy implementation, and leadership.
Line Service Professionals
Working as a Line Service Professional at an FBO involves handling aircraft, loading/unloading baggage, fueling, and providing customer service. It requires physical fitness, teamwork, and adherence to safety protocols. Training is provided, making it an exciting career choice for those passionate about aviation
Housekeeping
As a housekeeping staff member at an FBO, your role is to maintain cleanliness throughout the facility. This includes cleaning common areas, restrooms, and offices, and ensuring a neat and welcoming environment for customers. Attention to detail, time management, professionalism, and customer satisfaction are key aspects of this role.
Customer Service Professionals
As a Customer Service Representative at an FBO, you'll provide excellent service to aviation customers. Your role includes assisting passengers and crew, coordinating services, and addressing concerns. Strong communication, problem-solving skills, and knowledge of FBO operations are essential. Teamwork and a passion for delivering exceptional customer service are key in this dynamic role.
Valet
As a valet at an FBO, your role is to provide professional parking services to customers. Responsibilities include assisting with vehicle parking and retrieval, delivering excellent customer service, and ensuring safety and security. Teamwork and attention to detail are essential in this role.
Pilots
Professional pilots must continually stay updated on aviation regulations, safety protocols, and technological advancements. They work in a dynamic and ever-changing field, adapting to various weather conditions, navigating complex airspaces, and making critical decisions to ensure safe and efficient flights.
Dispatch
A professional dispatcher's job demands strong communication skills, the ability to multitask, and excellent problem-solving abilities. They play a pivotal role in ensuring that resources are deployed effectively, response times are minimized, and operational workflows run smoothly in various industries.
Maintenance
As a maintenance professional, your role is to inspect, repair, and maintain equipment or systems. Key aspects include technical expertise, safety adherence, problem-solving skills, and effective communication. It's a rewarding career for individuals passionate about ensuring equipment functionality and safety.
Food and Beverage
In food and beverage at an FBO, your role is to provide culinary and hospitality services to customers. Responsibilities include preparing and serving food, taking orders, and ensuring a positive dining experience
Human Resource Employee Support Lead
Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay?
Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.
Objective
The (Talent/HR) Operations & Compliance Lead is responsible for leading core human resources operations across the organization, ensuring efficient delivery of human resources (HR) services, regulatory compliance, and data-driven decision-making. This role serves as the primary owner of HR systems, benefits administration, compliance programs, and employee support services. The position partners closely with leadership to align HR operations with business objectives, enhance workforce effectiveness, and maintain a compliant and high-performing work environment.
Responsibilities & Duties
Operations & Service Delivery
- Serve as the primary point of contact for employee HR inquiries, ensuring timely and accurate resolution
- Oversee daily HR operations across all locations, ensuring consistency and efficiency
- Partner with leadership to support workforce planning and organizational initiatives
- Monitor and analyze HR and Talent Team KPIs; drive accountability and continuous improvement
Benefits Administration
- Administer company-wide benefits programs including medical, dental, vision, and retirement plans
- Lead the annual open enrollment process from planning through execution
- Approve and audit benefit elections for accuracy and compliance
- Reconcile monthly vendor billing and resolve discrepancies
- Serve as the primary liaison for benefits providers and brokers
HR Systems (HRIS) & Reporting
- Serve as the HRIS lead (Paycom), managing system configuration, optimization, and data integrity
- Oversee employee system access, security, and user support
- Partner with Payroll to resolve system integration issues
- Develop and distribute standard and ad hoc HR reports and dashboards
- Train staff on HR systems and maintain documentation
Compliance & Risk Management
- Ensure compliance with federal, state, and local employment laws and regulations
- Manage required filings and reporting (ACA, 1095-C, EEO-1, OSHA 300, etc.)
- Oversee workers' compensation program, including claim tracking and reporting
- Administer DOT and non-DOT compliance programs (as applicable)
- Maintain accurate and compliant employee records and documentation
Contractor & Government Coordination
- Oversee badging and access control processes for employees, tenants, and contractors
- Ensure compliance with airport authority and federal security regulations
- Coordinate with external agencies and regulatory bodies as needed
Competencies
- Effectively manage and optimize day-to-day HR functions, processes, and service delivery
- Maintains deep understanding of employment laws and ensures organizational compliance
- Leverages HR systems and data to drive efficiency, accuracy, and decision-making
- Effectively manages employee benefits programs and external vendor relationships
- Analyzes complex issues and develops practical, compliant solutions
- Provides clear, professional, and responsive support to employees and leadership
- Effectively plans, prioritizes, and executes multiple initiatives simultaneously
Reporting Relationship
This position reports to the Chief Operating Officer (COO)
Work Environment
This position operates in both office and hangar environments and includes exposure to:
- Aircraft movement areas
- Loud noise levels, chemicals, and machinery
Physical Demands
- Ability to lift to 75 pounds
- Frequent walking, bending, stooping, standing, squatting, and climbing
- Ability to work in physically demanding environments
Position Type & Hours
- Full-time position. Exempt
- May require evenings, weekends, holidays, and on-call availability
- Ability to work flexible and extended hours
Travel
- Limited travel may be required
Education, Experience & Qualifications
Required
- 3-5+ years of progressive HR experience with emphasis in operations, benefits, or compliance
- Strong knowledge of employment laws and HR compliance requirements
- Experience administering HRIS platforms including Paycom Admin Level
- Proficiency in Microsoft Office (Excel, Outlook, Word)
Preferred
- Bachelor's degree in Human Resources, Business Administration, or related field
- Experience in multi-site or highly regulated environments (e.g., aviation, transportation)
- HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR)
- Advanced HRIS or reporting expertise
Additional Eligibility Qualifications
- Ability to pass background check
- Valid driver's license with acceptable driving record
AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.
Disclaimer
This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Duties may change at any time with or without notice.
