Joining the Million Air team marks the beginning of an extraordinary journey in the world of aviation. As a part of our dedicated and passionate team, you’ll immerse yourself in a culture of excellence, innovation, and continuous learning. With access to state-of-the-art facilities, cutting-edge technology, and unparalleled mentorship, you’ll hone your skills and grow as an aviator.
Whether you’re on the ground or in the air, Million Air offers a dynamic and supportive environment where your passion for aviation can truly take flight, opening doors to endless opportunities and a rewarding career.
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, and there you will always long to return.” – Leonardo DaVinci
Management and Corporate Careers
Corporate careers in an FBO offer diverse opportunities across departments such as management, finance, HR, marketing, and customer service. Professionals play a crucial role in business operations, strategy implementation, and leadership.
Line Service Professionals
Working as a Line Service Professional at an FBO involves handling aircraft, loading/unloading baggage, fueling, and providing customer service. It requires physical fitness, teamwork, and adherence to safety protocols. Training is provided, making it an exciting career choice for those passionate about aviation
Housekeeping
As a housekeeping staff member at an FBO, your role is to maintain cleanliness throughout the facility. This includes cleaning common areas, restrooms, and offices, and ensuring a neat and welcoming environment for customers. Attention to detail, time management, professionalism, and customer satisfaction are key aspects of this role.
Customer Service Professionals
As a Customer Service Representative at an FBO, you'll provide excellent service to aviation customers. Your role includes assisting passengers and crew, coordinating services, and addressing concerns. Strong communication, problem-solving skills, and knowledge of FBO operations are essential. Teamwork and a passion for delivering exceptional customer service are key in this dynamic role.
Valet
As a valet at an FBO, your role is to provide professional parking services to customers. Responsibilities include assisting with vehicle parking and retrieval, delivering excellent customer service, and ensuring safety and security. Teamwork and attention to detail are essential in this role.
Pilots
Professional pilots must continually stay updated on aviation regulations, safety protocols, and technological advancements. They work in a dynamic and ever-changing field, adapting to various weather conditions, navigating complex airspaces, and making critical decisions to ensure safe and efficient flights.
Dispatch
A professional dispatcher's job demands strong communication skills, the ability to multitask, and excellent problem-solving abilities. They play a pivotal role in ensuring that resources are deployed effectively, response times are minimized, and operational workflows run smoothly in various industries.
Maintenance
As a maintenance professional, your role is to inspect, repair, and maintain equipment or systems. Key aspects include technical expertise, safety adherence, problem-solving skills, and effective communication. It's a rewarding career for individuals passionate about ensuring equipment functionality and safety.
Food and Beverage
In food and beverage at an FBO, your role is to provide culinary and hospitality services to customers. Responsibilities include preparing and serving food, taking orders, and ensuring a positive dining experience
Objective
The Operations Strategy & Tactical Support Lead serves as the strategic and operational extension of the EVP of FBO Operations, playing a central role in driving Product and Profit Dominance across the FBO network. This position blends executive-level operational analytics, market intelligence, reporting governance, and high-level administrative leadership.
This individual acts as an extension of the EVP's leadership, working closely with Compliance leadership, Sales, General Managers, and corporate departments to ensure that operational performance, financial outcomes, and brand standards are aligned, measurable, and continuously improving. This role is both strategic and execution-focused - turning data into insight, insight into action, and action into results.
Responsibilities and Duties:
- Provide the EVP with decision-ready intelligence
- Standardized and elevate reporting across all FBOs and departments
- Support Product & Profit Dominance through operational analysis and market awareness
- Serve as a central coordination point between Compliance, Sales, and Operations
- Ensure executive initiatives move from idea to implementation
- Deliver professional, high-level executive support and organizational leadership
Operational Strategy & Performance Intelligence
- Compile, analyze, and synthesize operational, financial, and performance data from FBOs to support EVP decision-making.
- Develop recurring executive dashboards and performance summaries.
- Identify trends, risks, opportunities, and performance gaps across the network.
- Monitor progress of Product & Profit Dominance initiatives and report outcomes.
- Gather and organize market intelligence, competitive data, and regional performance indicators.
Reporting Governance & Standardization
- Drive conformity, structure, and consistency in all GM and departmental reports.
- Establish and maintain reporting templates, standards, and submission timelines.
- Review submitted reports for accuracy, completeness, and clarity before executive review.
- Ensure data integrity and alignment between operations, finance, sales, and compliance reporting.
Cross-Functional Coordination
- Work hand in hand with Compliance leadership to align operational execution with brand standards and regulatory expectations.
- Partner with Sales to align operational capabilities with market opportunities.
- Track follow-through on key initiatives across departments and facilities.
- Serve as liaison between the EVP and GMs, corporate teams, and external stakeholders.
Executive Initiative Management
- Track EVP-led projects, priorities, and strategic initiatives.
- Ensure deadlines, deliverables, and cross-functional commitments are met.
- Prepare executive briefings, summaries, and decision-support materials.
- Research and analyze special projects and growth opportunities.
Executive Support Responsibilities
- Provide high-level administrative and clerical support to the EVP of FBO Operations.
- Manage complex calendars, scheduling, and travel across time zones.
- Anticipate executive needs and ensure preparation materials are ready in advance.
- Prepare meeting agendas, capture notes, and drive follow-up on action items.
- Act as a gatekeeper for communications and priorities.
- Draft, edit, and proofread reports, presentations, and company-wide communications.
- Coordinate business travel, expense reporting, and executive logistics.
- Maintain strict confidentiality in all matters.
- Provide hands-on support for special events, meetings, and corporate initiatives.
Competencies
- Strong understanding of operational performance drivers and financial awareness
- Ability to interpret data and translate it into executive-level insight
- High executive presence and professionalism
- Strong organizational, communication, and interpersonal skills
- Ability to exercise independent judgment in a fast-paced environment
- High integrity and discretion with confidential information
- Strong problem-solving and critical thinking skills
- Ability to work across multiple teams and influence without direct authority
- Thrives in an entrepreneurial, dynamic environment
Reporting Relationship
Reports directly to the EVP of FBO Operations.
Work Environment
Professional office and aviation operational environment, including potential exposure to weather conditions and aircraft operations.
Physical Demands
- Ability to lift 25 pounds
- Ability to stand and walk for extended periods
- Interaction throughout facilities and ramp areas as needed
Position Type and Expected Hours of Work
Non-exempt position. Requires evenings, occasional weekends, and scheduled company holidays.
Travel
Travel at a moment's notice and for extended periods of time is expected.
Required Education and Experience
- Technical Background and direct Operation Experience preferred
- Experience in executive support, operations coordination, or performance analytics
- Strong proficiency in Microsoft Office Suite
- Experience working with senior executives
- Ability to maintain confidentiality
- Strong written and verbal communication skills
- Continual learning of new tools and analytical skills required
Additional Eligibility Qualifications
- Acceptable driving record
- Ability to pass a background check
- Zero tolerance drug free company
AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
