Joining the Million Air team marks the beginning of an extraordinary journey in the world of aviation. As a part of our dedicated and passionate team, you’ll immerse yourself in a culture of excellence, innovation, and continuous learning. With access to state-of-the-art facilities, cutting-edge technology, and unparalleled mentorship, you’ll hone your skills and grow as an aviator.
Whether you’re on the ground or in the air, Million Air offers a dynamic and supportive environment where your passion for aviation can truly take flight, opening doors to endless opportunities and a rewarding career.
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, and there you will always long to return.” – Leonardo DaVinci
Management and Corporate Careers
Corporate careers in an FBO offer diverse opportunities across departments such as management, finance, HR, marketing, and customer service. Professionals play a crucial role in business operations, strategy implementation, and leadership.
Line Service Professionals
Working as a Line Service Professional at an FBO involves handling aircraft, loading/unloading baggage, fueling, and providing customer service. It requires physical fitness, teamwork, and adherence to safety protocols. Training is provided, making it an exciting career choice for those passionate about aviation
Housekeeping
As a housekeeping staff member at an FBO, your role is to maintain cleanliness throughout the facility. This includes cleaning common areas, restrooms, and offices, and ensuring a neat and welcoming environment for customers. Attention to detail, time management, professionalism, and customer satisfaction are key aspects of this role.
Customer Service Professionals
As a Customer Service Representative at an FBO, you'll provide excellent service to aviation customers. Your role includes assisting passengers and crew, coordinating services, and addressing concerns. Strong communication, problem-solving skills, and knowledge of FBO operations are essential. Teamwork and a passion for delivering exceptional customer service are key in this dynamic role.
Valet
As a valet at an FBO, your role is to provide professional parking services to customers. Responsibilities include assisting with vehicle parking and retrieval, delivering excellent customer service, and ensuring safety and security. Teamwork and attention to detail are essential in this role.
Pilots
Professional pilots must continually stay updated on aviation regulations, safety protocols, and technological advancements. They work in a dynamic and ever-changing field, adapting to various weather conditions, navigating complex airspaces, and making critical decisions to ensure safe and efficient flights.
Dispatch
A professional dispatcher's job demands strong communication skills, the ability to multitask, and excellent problem-solving abilities. They play a pivotal role in ensuring that resources are deployed effectively, response times are minimized, and operational workflows run smoothly in various industries.
Maintenance
As a maintenance professional, your role is to inspect, repair, and maintain equipment or systems. Key aspects include technical expertise, safety adherence, problem-solving skills, and effective communication. It's a rewarding career for individuals passionate about ensuring equipment functionality and safety.
Food and Beverage
In food and beverage at an FBO, your role is to provide culinary and hospitality services to customers. Responsibilities include preparing and serving food, taking orders, and ensuring a positive dining experience
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each indivual to shine and compliment the entire team.
- Is the customer #1 with you?
- Are you a positive, up-beat person?
- Do you provide personalized service that creates customer loyalty?
- Do you always live up to your commitments?
- Do you like a fast-paced work environment?
- Are you excited to provide a level of customer service unrivaled by the competition?
- Are you a natural multi-tasker?
Objective
The flight coordinator/scheduler is responsible for providing outstanding service to charter customers by using excellent, in-depth knowledge of company procedures and ensure proper scheduling of all charter/owner flights as well as communicating effectively with customers, pilots, and team members within the flight department. Maintain operational control of all flight activities associated with planning, scheduling, and ground handling of aircraft movements to expedite their completion with excellent service and safety in compliance with company and applicable regulations.
Responsibilities and Duties
1. Charter sales duties to include answering incoming calls and quoting trips to new and existing customers
2. Greet customers in a friendly, professional manner
3. Schedule trips including crewing and coordination with ground support
4. Handle customer requests including setting up catering, transportation, hotels, etc.
5. Active flight following of all in-progress trips, review NOTAMS, weather, noise restrictions. Coordinate international flights as required
6. Monitor crew schedules, flight/duty/rest limitations
7. Administer and actively seek out company cost savings
8. Enter post flight information into charter software program for tracking purposes
9. Assist flight operations and charter sales with special projects and duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Customer focus-naturally outgoing/extroverted
2. Must be extremely attentive and pro-active to unique customer base. Able to thrive in fast paced work environment.
3. Proven record of reliability and accountability
4. Read, comprehend and act on data including problem solving. Multi-tasking a must.
5. Strong computer skills including MS office products
6. Ability to organize, prioritize, and schedule own work assignments.
Reporting Relationship
This position reports to the Charter Operations Manager
Work Environment
This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Position Type and Expected Hours of Work
This is an exempt position.
This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.
Scheduling flexibility a must
Travel
Some travel may be required for industry events.
Required Education and Experience
1. Experience in the service, aviation or hospitality industry preferred
2. Knowledge and experience with FAA regulations
3. General aviation knowledge with regard to personal and corporate aircraft. Experience with CTA/FOS program preferred.
4. Knowledge and experience with US customs entry/exit procedures as well as international handling preferred.
5. 2 years' experience in flight management/charter operations
6. High School Diploma required, prefer some college and/or Bachelor degree in aviation or related field
Additional Eligibility Qualifications
1. FAA Dispatchers licensed preferred
2. Acceptable driving record
3. Ability to pass a background check
4. Zero tolerance drug free company
AAP/EEO Statement
Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with our without notice.
