Joining the Million Air team marks the beginning of an extraordinary journey in the world of aviation. As a part of our dedicated and passionate team, you’ll immerse yourself in a culture of excellence, innovation, and continuous learning. With access to state-of-the-art facilities, cutting-edge technology, and unparalleled mentorship, you’ll hone your skills and grow as an aviator.
Whether you’re on the ground or in the air, Million Air offers a dynamic and supportive environment where your passion for aviation can truly take flight, opening doors to endless opportunities and a rewarding career.
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, and there you will always long to return.” – Leonardo DaVinci
Management and Corporate Careers
Corporate careers in an FBO offer diverse opportunities across departments such as management, finance, HR, marketing, and customer service. Professionals play a crucial role in business operations, strategy implementation, and leadership.
Line Service Professionals
Working as a Line Service Professional at an FBO involves handling aircraft, loading/unloading baggage, fueling, and providing customer service. It requires physical fitness, teamwork, and adherence to safety protocols. Training is provided, making it an exciting career choice for those passionate about aviation
Housekeeping
As a housekeeping staff member at an FBO, your role is to maintain cleanliness throughout the facility. This includes cleaning common areas, restrooms, and offices, and ensuring a neat and welcoming environment for customers. Attention to detail, time management, professionalism, and customer satisfaction are key aspects of this role.
Customer Service Professionals
As a Customer Service Representative at an FBO, you'll provide excellent service to aviation customers. Your role includes assisting passengers and crew, coordinating services, and addressing concerns. Strong communication, problem-solving skills, and knowledge of FBO operations are essential. Teamwork and a passion for delivering exceptional customer service are key in this dynamic role.
Valet
As a valet at an FBO, your role is to provide professional parking services to customers. Responsibilities include assisting with vehicle parking and retrieval, delivering excellent customer service, and ensuring safety and security. Teamwork and attention to detail are essential in this role.
Pilots
Professional pilots must continually stay updated on aviation regulations, safety protocols, and technological advancements. They work in a dynamic and ever-changing field, adapting to various weather conditions, navigating complex airspaces, and making critical decisions to ensure safe and efficient flights.
Dispatch
A professional dispatcher's job demands strong communication skills, the ability to multitask, and excellent problem-solving abilities. They play a pivotal role in ensuring that resources are deployed effectively, response times are minimized, and operational workflows run smoothly in various industries.
Maintenance
As a maintenance professional, your role is to inspect, repair, and maintain equipment or systems. Key aspects include technical expertise, safety adherence, problem-solving skills, and effective communication. It's a rewarding career for individuals passionate about ensuring equipment functionality and safety.
Food and Beverage
In food and beverage at an FBO, your role is to provide culinary and hospitality services to customers. Responsibilities include preparing and serving food, taking orders, and ensuring a positive dining experience
Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is exceptional customer service second nature to you?
If you answered yes, then you'll love being part of our award-winning team! Million Air is seeking a highly dedicated Rental Car Agent to join our world-class FBO team. This role is crucial in our daily operations, ensuring that our customers receive the elite service we're known for. From providing a warm welcome and concierge services to managing vehicle rental logistics, the Rental Car Agent plays a vital role in making our customers' experience extraordinary.
As a Rental Car Agent, you'll enjoy a competitive salary and a comprehensive benefits package that includes medical, dental, vision, paid time off, and more. Join us and contribute to Million Air's vision to be the premier, worldwide, industry-leading aviation service provider.
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Responsibilities and Duties
1.Customer Engagement: Greet customers warmly and professionally, answer questions, and provide ongoing concierge support, including making reservations.
2.Rental Agreements: Explain rental terms, handle bookings, complete rental paperwork accurately, and manage customer payments and invoicing.
3.Vehicle Inventory and Condition: Record the condition and mileage of vehicles, updating the rental inventory for each rental and return.
4.Promotions and Sales: Promote additional coverage and upgrades, and provide sales support to business accounts.
5.Complaint Resolution: Respond to customer concerns, complaints, and requests promptly, assisting with issues and emergencies as needed.
6.Vehicle Cleaning and Maintenance: Clean vehicle interiors and exteriors to company standards, using buffers, steamers, hoses, and other equipment as required.
7.Vehicle Inspections and Records: Perform inspections, keeping accurate records of each vehicle's condition and any required maintenance.
8.Vehicle Transportation: Safely move, park, and deliver vehicles as needed, and assist in customer pickups.
9.Inventory Management: Maintain and reorder supplies necessary for vehicle upkeep and cleaning.
10.Collaboration: Partner with the FBO team to ensure that all ground services are provided seamlessly, upholding Million Air's high standards.
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Competencies
•Customer Focus: Naturally outgoing with a passion for customer service.
•Communication: Able to communicate clearly in person, over the phone, and via radio.
•Technical Skills: Proficiency with Microsoft Office and point-of-sale programs.
•Detail Orientation: Strong attention to detail for inspections, record-keeping, and safety.
•Valid Driver's License: Must be able to operate a motor vehicle with a clean driving record (insurable by company policy).
•Bilingual Skills: Preferred, but not required.
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Physical Demands and Work Environment
This position operates in an active, professional environment, often involving exposure to various weather conditions, moving aircraft, and machinery. Physical demands include:
•Lifting up to 25 pounds.
•Standing, walking, and frequent verbal exchanges with customers.
•Exposure to noise, chemicals, and fumes.
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Schedule and Availability
•Position Type: Non-exempt; shift work required.
•Hours: Includes evenings, weekends, and holidays.
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Qualifications
1.Experience: Customer service experience in the service industry is preferred.
2.Education: High school diploma or equivalent.
3.Availability: Ability to work evenings, weekends, and holidays.
4.Driving Record: Acceptable driving record required.
5.Background Check: Ability to pass a background check and pre-employment/random drug screenings.
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Equal Opportunity Employer
Million Air is an Equal Opportunity/Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Note: This job description is not exhaustive. Duties and responsibilities may change to meet business needs
